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All cancellations and rescheduling requests must be made in writing and emailed to info@trainingconnection.com.

Rescheduling requests made 7 days before the commencement of the training are free. Rescheduling that takes place within 7 days of the commencement of the training will incur a $100 administration fee. We do not charge for student substitutions at any time.
We are unable to offer refunds for cancellations, however we can issue you a training voucher for the same value that can be used to book any class in the future.
While we make every effort to deliver classes as scheduled, we reserve the right to reschedule previously confirmed classes for a variety of reasons including but not exclusively, the illness of the Trainer. In such cases, we will endeavor to inform the Client as soon as possible of the new training dates. We are not liable for any additional expenses incurred as a result of rescheduling training.
We are not able to offer refunds or training vouchers for no-shows or uncompleted courses.

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