Our Terms

Public Clases

All cancellations and rescheduling requests must be made in writing and emailed to Show Email.

Rescheduling requests made 7 days before the commencement of the training are free. Rescheduling that takes place within 7 days of the commencement of the training will incur a $100 administration fee. We do not charge for student substitutions at any time.

We are unable to offer refunds for cancellations, however we can issue you a training voucher for the same value that can be used to book any class in the future.

While we make every effort to deliver classes as scheduled, we reserve the right to reschedule previously confirmed classes for a variety of reasons including but not exclusively, the illness of the Trainer. In such cases, we will endeavor to inform the Client as soon as possible of the new training dates. We are not liable for any additional expenses incurred as a result of rescheduling training.

We are not able to offer refunds or training vouchers for no-shows or uncompleted courses.

 

Private Group Training, Onsites Training

All cancellations and rescheduling requests must be made in writing and emailed to Show Email.

Classes can be rescheduled by the client anytime up until 7 days before the class is due to start. The client will be responsible for any costs incurred associated with changes to the instructor travel arrangements that occur as a result of such a rescheduling.

While we make every effort to deliver classes as scheduled, very rarely trainers become ill or are unavailable, which may require us to reschedule a previously confirmed class. In such cases, we will inform the Client as soon as possible and agree an alternative training date. Training Connection is not liable for any additional expenses incurred by the Client, as a result of a cancellation or rescheduling.

Cancellations
No refunds will be offered to clients who cancel training once it is paid and confirmed.