Below you will find useful business communication training information on how to improve the way you communicate. We also run business communication classes in Los Angeles.
The ability to interpret body language is a skill that will enhance anyone’s career. Body language is a form of communication, and it needs to be practiced like any other form of communication. Whether in sales or management, it is essential to understand the body language of others and exactly what your own body is communicating. Read more.
We are constantly reading the body language of others, even when we are not aware of it. Actively reading body language, however, will provide valuable insight and improve communication. Pay attention to the positions and movements of people around you, specifically their head positions, physical gestures, and eyes. Read more.
There are different factors that will create false body language signals. This is why it is so important to examine positions and gestures as a whole when attempting to interpret body language. To prevent body language mistakes, become aware of these factors and think carefully when reading body language. Read more.
Communication skills are important skills that help you deal well with other people at work and in your personal life. Being successful and happy at work, in your friendships and in your family relationships all depends on effective communication. Read more.
Actively listening is defined as a way of listening and responding to another person that improves mutual understanding. Through actively listening you are making a conscious effort to hear not only what the another person is saying but, more importantly, trying to understand the complete message being sent. Active listening helps build rapport, understanding, and trust. Read more.
People like themselves, that is basic human nature. People are also more receptive towards others who are similar to them or have similar backgrounds to them. Once you have rapport with someone, there is a mutual liking and trust. The benefits to building rapport with someone is that they will be much more likely to want to do business with you, share information, recommend you to others and support your ideas. Improved sales, productivity and teamwork can all result from building rapport with colleagues and clients. Read more.
In this article we will look at two different types of negotiation. We’ll consider the three phases of every negotiation and the skills needed to become an effective negotiator. Read more.
Like any challenging task, negotiation requires preparation. Before you begin a negotiation, you need to define what you hope to get out of it, what you will settle for, and what you consider unacceptable. You also need to prepare yourself personally. The key to personal preparation is to approach the negotiation with self-confidence and a positive attitude. Read more.
In this article we consider other aspects of preparation: setting the time and place, establishing common ground, and creating a negotiating framework. Even at this early stage it is important to have certain principles in place. Read more.
Some of the best advice I gained in my teens, was from the book “How to Win Friends and Influence People” written by Dale Carnegie. There is an art to being diplomatic in order to win cooperation when giving criticism. When it comes to taking criticism, how do we know we are handling it well? Read more.
In line with state protocals we have now fully resumed in person or classroom training.
Trainees still have the option of joining any of our classes remotely via Zoom webinar.
To attend any clasess remotely first add any class to your
cart and then click the small check box below the class. See screenshot below.
You will receive webinar login details for your training 2-3 working days before your class is due to commence.